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SOLUTIONS

exacqVision Video Management System (VMS) Solutions

Solution by Type
Video Surveillance Solutions
Integrated Access Control
Video Storage Solutions
Additional Resources
Case Studies
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 PRODUCTS

exacqVision Video Management System (VMS) Products

VMS Software
exacqVision Professional
exacqVision Enterprise
exacqVision Edge
exacqVision Advantage
exacqVision Virtualization
NEW exacqVision Mobile App
Software Update Plans
JCI Integrations
exacqVision Kantech-Onboard
Radar Detection
Network Video Recorders
exacqVision X-Series
exacqVision A-Series
exacqVision Q-Series
exacqVision G-Series
Enterprise Management
exacqVision EM-Series Servers
Network Video Storage
exacqVision S-Series
Live Monitoring Stations
exacqVision C-Series
Illustra
exacqVision Edge
Illustra Cameras
Accessories
exacqVision Surveillance Keyboard
Cloud Services
exacqVision Integrator Services Portal
Product Catalog
exacqVision Product Catalog
Configuration Calculator
Legacy Products
 PARTNERS

exacqVision Video Management System (VMS) Partners

Sales Channel
Reseller Resources
Reseller Portal
Product Integrations
IP Cameras
Access Control
POS & Retail Analytics
Video Analytics
Intrusion
Intercom & Audio Analytics
PSIM & Monitoring
Native
More Integration Partners
Solutions
Exacq Development Program
 SUPPORT

exacqVision Video Management System (VMS) Support

Technical Support
Get Technical Support
Submit Support Ticket
Downloads
Software Downloads
Manuals & Spec Sheets
Support Portal
Search Knowledge Base
Training
User Training Videos
Technical Reseller Training
Video Library
Additional Resources
Reseller Resources
 TOOLS

exacqVision Video Management System (VMS) Tools

Tools
Configuration Calculator
Camera Compatibility
OS Compatibility Check
Hardware Order Status Lookup
Illustra IP Camera Finder
License Tools
SSA Calculator
License Card Activation
License Retrieval
Illustra License Registration Page
Free Trial of exacqVision
Download Now
 ABOUT US

exacqVision Video Management System (VMS) About Us

About Us
About Exacq
Join the Team
Exacq Sales
Contact Us
News & Events
News
Events
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exacqVision Logo Gray

Technical Support

Click any of the bulleted links below to learn more.

Check out our new Support Portal!

1
Quick answers to frequently asked questions
  1. What do I do if I'm having issues connecting with cameras?
  2. How do I get a camera to record when motion is detected?
  3. How do I set up Exacq Mobile so I can view exacqVision from my mobile devices?
  4. How do I change my web server ports?
  5. How do I figure out what version of exacqVision software I’m using?
2
Find online answers anytime
  1. Find a compatible IP camera and integration details
  2. Learn how to operate exacqVision software with a short video
  3. Download the latest server, client and web service software
  4. Find answers to technical questions in our knowledge base
  5. Download the latest spec sheets, quick-start guides and user manuals
  6. Learn what's new in exacqVision software releases
3
Get personalized support from Exacq
  1. Use EasySupport in your exacqVision client to quickly create a support request
  2. Submit an online support request
  3. Contact Exacq Technical Support via telephone
    North American Technical Support
    Phone:
    +1.317.845.5710 (option 2) (English)
    Toll-Free:
    +1.888.552.6886 (option 2) (English)
    Hours:
    8:00 am - 8:00 pm ET (GMT -5:00) Monday - Friday
    APAC Technical Support
    JCI Security Products APAC Technical Services
    American Dynamics-Software House-Kantech-DSC-SurGard-Visonic
    Toll-Free:
    +800 CALLTYCO (+800-2255-8926)
    Direct:
    +86-21-61638644
    China Local Direct:
    +86-21-6163-8644
    India Local Direct:
    +91-80-4199-0994
    Australia Local Direct:
    +1-800-580-946
    Oceania and New Zealand Local Direct:
    +64-9942-4004
    Video Technical Support:
    video-support@jci.com
    Access Technical Support:
    access-support@jci.com
    Intrusion Technical Support:
    intrusion-support@jci.com
    Technical Training Inquiries:
    apac.training@jci.com
    All License Inquiries:
    sp-licensing-support@jci.com
    China Local Hours:
    9:00 am - 6:00 pm Monday - Friday
    India Local Hours:
    9:00 am - 7:00 pm Monday - Friday
    Australia Local Hours:
    8:00 am - 6:00 pm Monday - Friday
    EMEA Technical Support
    Toll Free:
    +800.CALLTYCO (+800.2255.8926)
    Direct:
    +31.475.352.722
    Local Direct Dial Numbers:

    UK:
    +44-330 777 1300
    Israel:
    +972-772 201 350
    Spain:
    900-99 31 61
    France:
    0800-90 79 72
    Germany:
    0800-1806 757
    Italy:
    +39-0230 510 112
    Belgium:
    0800-76 452
    Denmark:
    +45-4494 9001
    Ireland:
    1800943570
    Nordic:
    +45-4494 9001
    Greece:
    00800-31229453
    South Africa:
    +27 (0) 10 100 3292
    Russia:
    81080020521031
    Turkey:
    00800-31923007
    UAE:
    800-03107123
    Bahrain:
    800-04127
    Saudi Arabia:
    +966-115102679
    Kuwait:
    (0) 22062915
    Qatar:
    (00) 800100841
    Egypt:
    (0) 8000009697
    Lebanon:
    +9618552343677
    Oman:
    (00) 80074364
    Lebanon:
    01-426-801 new dial tone and then dial 8552343677
    KSA:
    +9668008500830
    Video Technical Support:
    video-support@jci.com
    Access Technical Support:
    access-support@jci.com
    Intrusion Technical Support:
    intrusion-support@jci.com
    Technical Training Inquiries:
    emea.training@jci.com
    All License Inquiries:
    sp-licensing-support@jci.com
    Hours:
    8:00 am - 6:00 pm ET (CET) Monday - Friday
    LATAM Technical Support
    Hours:
    8:00 am - 8:00 pm (EST)
    USA LATAM:
    +1-561-229-1413
    Toll Free:
    +1-800-507-6268
    Toll Free:
    +1-800-392-2873
    Video Technical Support:
    video-support@jci.com
    Access Technical Support:
    access-support@jci.com
    Technical Training Inquiries:
    latam.certificaciones@jci.com
    Local Direct Dial Numbers:

    Argentina - Buenos Aires:
    +54-11-5199-3104
    Brazil - Sao Paulo:
    +55-11-3181-7377
    Chile - Santiago:
    +56-2-3210-9662
    Colombia - Bogota:
    +57-601-344-1422
    Colombia - Cali:
    +57-602-891-2476
    Colombia - Medellin:
    +57-604-204-0519
    Costa Rica - National VOIP:
    +506-4000-1655
    Dominican Rep. - Santo Domingo:
    +1-829-235-3047
    El Salvador - San Salvador:
    +503-2136-8703
    Guatemala - Guatemala City:
    +502-2-268-1206
    Mexico - Mexico City:
    +52-55-8526-1801
    Panama - Panama City:
    +507-836-6265
    Peru - Lima:
    +51-1-642-9707
    Venezuela - Caracas:
    +58-212-720-2340
  4. View the Exacq holiday schedule